BS
Bhavin S
1 reviews | Active since Sept 2011
20 Oct 2023, 13:22
Makro - Faulty Toaster
Hi, makro repair ID:286***2. I specifically wrote on the repair note i do not want a refund for my Toaster, it was bought a month ago on special and was used once before one side stopped working. i booked it in for repairs and got a sms saying i should come for a refund, i do not want a refund! i want it replaced by another 4 slice russell hobbs toaster like the one i bought on special. why must i as a consumer take the knock on a faulty toaster and get refunded because to replace it costs more for makro? this is totally unacceptable and i will take this further should it not be resolved
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Makro's replyOfficial
17 Sept 2026, 09:50Hi Bhavin,
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience caused by the faulty item, as well as the fact that a refund was processed instead of a replacement.
As a courtesy follow-up, we contacted you to check whether you had received assistance regarding your faulty toaster.
During our conversation, it was confirmed that a refund was processed despite your preference for a replacement. It was also noted that the toaster was purchased on special, and that a replacement remains your preferred resolution.
Thank you for sharing your feedback and concerns with us.
Kind regards,
Makro Social Media Team
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience caused by the faulty item, as well as the fact that a refund was processed instead of a replacement.
As a courtesy follow-up, we contacted you to check whether you had received assistance regarding your faulty toaster.
During our conversation, it was confirmed that a refund was processed despite your preference for a replacement. It was also noted that the toaster was purchased on special, and that a replacement remains your preferred resolution.
Thank you for sharing your feedback and concerns with us.
Kind regards,
Makro Social Media Team
Makro's reply17 Sept 2026, 09:50
Official
Hi Bhavin,
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience caused by the faulty item, as well as the fact that a refund was processed instead of a replacement.
As a courtesy follow-up, we contacted you to check whether you had received assistance regarding your faulty toaster.
During our conversation, it was confirmed that a refund was processed despite your preference for a replacement. It was also noted that the toaster was purchased on special, and that a replacement remains your preferred resolution.
Thank you for sharing your feedback and concerns with us.
Kind regards,
Makro Social Media Team
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience caused by the faulty item, as well as the fact that a refund was processed instead of a replacement.
As a courtesy follow-up, we contacted you to check whether you had received assistance regarding your faulty toaster.
During our conversation, it was confirmed that a refund was processed despite your preference for a replacement. It was also noted that the toaster was purchased on special, and that a replacement remains your preferred resolution.
Thank you for sharing your feedback and concerns with us.
Kind regards,
Makro Social Media Team