LM
Lulama M
1 reviews | Active since Sept 2022
11 May 2023, 17:50
Makro faulty machine
Makro woodmead sold me a faulty washing machine. I have been calling them for the whole week and they keep saying they’ll escalate my matter and call me back. It’s been 5 days of them saying the same thing . I want my money back or a new machine . Pooor service toll today this faulty machine is still in my house leaking
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
12 May 2023, 08:53Good day Lulama,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Makro's reply12 May 2023, 08:53
Official
Good day Lulama,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
LM
Lulama M's updateReviewer Update
12 May 2023, 09:49But how will you know my details as to who I am, so you can come to me with a solution. Why is it taking more than a week to resolve this
LM
Lulama M's update12 May 2023, 09:49
Reviewer Update
But how will you know my details as to who I am, so you can come to me with a solution. Why is it taking more than a week to resolve this
LM
Lulama M's updateReviewer Update
23 May 2023, 12:32Good Day,
It is unfortunate that i have to come back on this review for my matter to be looked in to again. arrangement for pick up of the machine were discussed however there hasnt been no form of communication for a way forward. The machine is still in my house, not fetched. meaning for a whole month im unable to use it since the day of purchase.
I kindly request for a call back !
It is unfortunate that i have to come back on this review for my matter to be looked in to again. arrangement for pick up of the machine were discussed however there hasnt been no form of communication for a way forward. The machine is still in my house, not fetched. meaning for a whole month im unable to use it since the day of purchase.
I kindly request for a call back !
LM
Lulama M's update23 May 2023, 12:32
Reviewer Update
Good Day,
It is unfortunate that i have to come back on this review for my matter to be looked in to again. arrangement for pick up of the machine were discussed however there hasnt been no form of communication for a way forward. The machine is still in my house, not fetched. meaning for a whole month im unable to use it since the day of purchase.
I kindly request for a call back !
It is unfortunate that i have to come back on this review for my matter to be looked in to again. arrangement for pick up of the machine were discussed however there hasnt been no form of communication for a way forward. The machine is still in my house, not fetched. meaning for a whole month im unable to use it since the day of purchase.
I kindly request for a call back !