Makro Faulty Item not resolved after more than 2 x months

*We bought 2 x patio chairs from Makro online on the 26th October 2023. *The backrests of both chairs broke two times in a period of 4 months. *I logged a call with Makro on the 11th March ref Faulty Item (**********). *I sent the photos of the broken chairs and all information that they requested. After numerous follow ups I did not receive any response *On 9th April I posted a review on hellopeter. *Broken Chairs were collected on 10th April after hellopeter post. *Numerous follow ups were done with no response. *On 3 May (almost a month later) Makro delivered the broken chairs in the same condition back to our house without any explanation. *We sent the chairs back to Makro Silverlakes in Pretoria *They do not answer any of our queries. *Never in my life have I experienced such poor service.