ZC
Zia C
1 reviews | Active since Jul 2011
30 Jul 2020, 13:55
Makro faulty Defy HOB
bought a brand new defy gas hobf from makro centurion. Installed yesterday and one burner is not working as the igniter is damaged. Makro refuse to exchange the hob and insist they will log a call with defy. So now i am suppose to wait 2 weeks to have a stove because i have a defective product out of the box and makro cannot accept that they sold me a defective appliance and replace for another. Havent even used it once but i am told it will need to be booked for repairs. Did i buy a 2nd hand product from makro without knowing?
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Replies (3)0
Replies (3)
Makro's replyOfficial
30 Jul 2020, 14:51Good day Zia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed and dealt with internally alongside relevant departmental managers at the store, We will also relay correspondence of the updates into resolving the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed and dealt with internally alongside relevant departmental managers at the store, We will also relay correspondence of the updates into resolving the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jul 2020, 14:51
Official
Good day Zia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed and dealt with internally alongside relevant departmental managers at the store, We will also relay correspondence of the updates into resolving the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed and dealt with internally alongside relevant departmental managers at the store, We will also relay correspondence of the updates into resolving the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Zia C's updateReviewer Update
30 Jul 2020, 14:54Standard automated response while i sit with no stove to cook on. Ridiculous that a brand new product is defective and i have to wait and jump through hoops to resolve something which is not my fault.
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Zia C's update30 Jul 2020, 14:54
Reviewer Update
Standard automated response while i sit with no stove to cook on. Ridiculous that a brand new product is defective and i have to wait and jump through hoops to resolve something which is not my fault.
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Zia C's updateReviewer Update
03 Aug 2020, 16:09still no resolution...
ZC
Zia C's update03 Aug 2020, 16:09
Reviewer Update
still no resolution...