1 reviews | Active since Dec 2017
Makro - faulty appliance / shocking service
Do not ever buy appliances from Makro. I have been a very loyal customer of their until yesterday, whereby i was shocked to learn how they move the goal posts to suit them.
I bought a AEG 8kg washing machine from them one and half years ago however unfortunately the machine came up with an error code whereby the door will no longer lock therefor the machine cannot function. Fortunately AEG South Africa came to the party and honored their three year warranty and the machine. AEG supp**** me with a letter stating i can just go to Makro and they will give me a brand new unit.
To my absolute shock, Makro Amanzimtoti had other ideas, firstly was treated like a *****, interviewed, questioned and treated very disrespectfully by Pat Naidoo ( their returns manager ). Patt informed me that they are not willing to exchange the unit even when i presented her with the letter from AEG !! First she explained that Makro will replace the machine, however not give me another warranty on the brand new unit ( how is this even possible ? ). An hour later, she changed her mind, to now inform me that Makro will not help me in any way or form, i must now deal directly with AEG South Africa ?? So in other words, Makro wll gladly sell you appliances, but when it goes wrong, do not contact them in any way form, this is now the customer service we can expect from Massmart.
I spend the afternoon at Amanzimtoti Makro from 14:30pm to 16:30pm, i do not have a machine machine, nor refunded or helped in any way or form ! I have been a loyal customer to Makro for years, and spend good money with them, however i can confirm they will not see any of my money ever again.
Please be aware consumers, do not support Makro.
" We acknowledge your request. Due to social unrest around the country, please take note that the resolution of your request might delay with at least 7 to 10 days. "
This just absolutely proves their unwillingness to respond and lack of after sales back up and support.
Chris
PS. When the actual unrest took place, who do you think was patrolling the streets and protect our malls, including Makro ???
" We acknowledge your request. Due to social unrest around the country, please take note that the resolution of your request might delay with at least 7 to 10 days. "
This just absolutely proves their unwillingness to respond and lack of after sales back up and support.
Chris
PS. When the actual unrest took place, who do you think was patrolling the streets and protect our malls, including Makro ???
Only received automated replies from Makro so far. I find this is to be very sad that i supported Makro over the years, loyal customer and even assisted guarding Makro Amanzimtoti when the looting and unrest was taking place recently ?
This is what you get as a customer from Makro, they will sell you the appliance, happily take your money, just dont expect any after sales service or them to back their products up !
I find this appalling not to mention down right ********, perhaps time to take this matter to the consumer ombudsman.
Only received automated replies from Makro so far. I find this is to be very sad that i supported Makro over the years, loyal customer and even assisted guarding Makro Amanzimtoti when the looting and unrest was taking place recently ?
This is what you get as a customer from Makro, they will sell you the appliance, happily take your money, just dont expect any after sales service or them to back their products up !
I find this appalling not to mention down right ********, perhaps time to take this matter to the consumer ombudsman.