MD
Moegsiem D
1 reviews | Active since Nov 2015
23 Dec 2022, 07:25
Makro fat cats
Still no joy from Makro!! My previous post refers. During the past week I personally went to both branches in Montague gardens and Cape Gate to resolve my online purchase disaster. Order number cancelled, refund required. No assistance, no resolution from staff at both branches. No response from online WhatsApp and emails for 3 weeks. All these staff are employed and hanging around, chit chatting and doing nothing but getting paid like fat cats as if they own the business. I'm a pensioner and had to endure this **** from a company that can't even run an online business service. Refund required and how many customers do you con? What a ****.
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Makro's replyOfficial
26 Dec 2022, 09:53Good day, Moegsiem
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply26 Dec 2022, 09:53
Official
Good day, Moegsiem
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team