Makro - fantastic service

I bought a Ryobi drill (1050 watt) 7 months ago at Makro. It stopped working during light drill work. I checked it in @ Makro customer service, who in turn sent it to Ryobi to fix the drill. Two weeks later I received the drill back only to break 1 hour after I used it again. I again returned it - very annoyed that my time was wasted. The customer support manager (Aubrey) personally took ownership of my defective drill problem. He kept me in the loop at all times and communicated directly with Ryobi on my behalf. I eventually got to speak to Ryobi myself at which point I was awarded a refund. A big thank you to Makro (Aubrey in particular) as well as Ryobi.