Makro False Warranty

Makro has always meant more for less to normal South African Consumers like me

I write this with a heavy heart ❤️ I had to wait till I felt okay. As a ***** of technology I bought a seagate portable 2TB hard drive from Makro crown mines mid last year 2019 for backups.

These are fantastic devices and store allot of data. The device failed to work on the 21st of January 2020 and I took it to makro for warranty. These devices come with a 1 year warranty that's why I purchased it.

I was notified via SMS that my device was ready for collections on the 31 January 2020 and went to collect it at the store where to my surprise I received a report saying I've tampered with the device.

I was assisted by Tinswalo at makro crown mines returns department who was very friendly and professional we called seagates warranty center pinacle warranty who's linea are constantly busy it took 15min just to get through to them.

We finally got through after 24min to Treatwell Mabuza who was professional over the phone. I asked if they had a proper quality measurement systems that evaluates seagate hard drives for packaging, marks, chips and internal assessments of which he rep**** yes.

There is a manufacturer seal on every eltronic device that voids warranty. I'm not an IT guru I know how to use these things that's all.

He asked for a techitian in store to do a simple assessment, that we call him once done. An IT technician from makro Meshack handled the assessment professionaly and couldn't find any tampering, he even went to the extent of plugging it in a laptop which showed it still ran picked up but was not reading.

We called pinacle seagates warranty center and was told everyone was on lunch and had to wait till we got threw to treaty after a very long time again who was professional and said the device had to go through for second evaluation.

I'm not an IT person but I can see when responsibility doesn't want to be taken by the manuafacture or seagate for warranty because they want to boost sales at customers expense. The drives cost was R1099 but the time and driving there costs more I guess that's why they say more for less.

I'm disappointed in the lack of customer service from makro more especially seagate warranty center. Don't buy these backups or eltronic devices there you run the risk of being sent up and Down especially with eskom doing load shedding you'll live to regret it. I wouldn't want to buy another eltronic device at makro ever again.

I hope I've saved someone's time and money