MC
Marcia C
1 reviews | Active since Dec 2021
22 Jan 2025, 10:27
Makro False Promises
I order Digimark Fans from Makro online only to be supp**** with an inferior different make. I logged a return and upon querying when the item will be collected they said they will escalate and they will refund and not interested in replacing the item with the correct order and could not be bothered with anything else I have requested. This as per Memory Dingaan at the Customer Service Centre Makro. I have never been so disappointed and disgusted in Makro service delivery.
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Marcia C's updateReviewer Update
27 Jan 2025, 12:57Yes after I had to make another painful call to the call centre and re go through my whole story again, not to mention that Sherwin Juta (***/ *** elected to not assist at all after his first mail no matter how many times I requested feedback. This leaves a real nasty taste in my mouth as I now wonder how hard am I going to have to fight to get my refund as I now was forced to reorder the same fans through Take-A-Lot and received them 2 days later as oppose to Makro taking a week. I am now out of pocket!!
MC
Marcia C's update27 Jan 2025, 12:57
Reviewer Update
Yes after I had to make another painful call to the call centre and re go through my whole story again, not to mention that Sherwin Juta (***/ *** elected to not assist at all after his first mail no matter how many times I requested feedback. This leaves a real nasty taste in my mouth as I now wonder how hard am I going to have to fight to get my refund as I now was forced to reorder the same fans through Take-A-Lot and received them 2 days later as oppose to Makro taking a week. I am now out of pocket!!