Makro False Marketing

On 25 June my son placed an order for Sokany electric frying pan online from Makro. However a few minutes later the transaction was cancelled due to no stock’. The whole no stock issue did not make any sense because when I checked Makro online the frying pan was in stock. So we thought it was a system glitch and placed another order. As per tracking on Makro website the order was delivered on 28 June, but this package never arrived. Consequent to order missing my son has launched a complaint with Makro but nothing.

On 27 July I checked the website and the pan was available and placed an order but on the 28th it was cancelled due to ‘no stock’. At this point I noticed a pattern. The sequence of events was exactly what my son experienced.

On the 30 I checked the item once again and it was in stock. There’s something horribly wrong with this. How does the system allow an item to be purchased while it’s not in stock.

My second concern is the delivery went missing, the same item that it was mentioned it’s not available.

My third issue is the system reverses the transaction but the item is still available for purchase on the website.

My fourth issue is my account was debited and yet I don’t receive the item.

My fifth issue may money will only be reversed on the 15th of August. A month later my son has not been credited nor received his order. It’s a pillar to post cycle.

Makro has ****** me and my son with false marketing. Even now at this very moment the frying pan is available on the website

This is unacceptable and very embarrassing for such a big organisation to be involved in such ********ity.