ZV
Zak V
1 reviews | Active since Feb 2019
07 Apr 2019, 10:01
Makro false hellopeter responses
Makro sends an automated response to you saying that they are following up on the matter because you gave them a 1 star rating on hello Peter, ( they do this so that the public can see "business has responded " on your review. it's been 1 week since I recieved the automated email , and still nobody has contacted me with a proper solution or explanation.
Absolutely ridiculous from a massive company like makro , I expect a lot more from a company that big .
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
07 Apr 2019, 11:26 Good Day Zak, Thank you for your feedback. I am sorry for the service you have experienced and the inconvenience caused. I will personally handle this matter and revert feedback latest tomorrow morning after I have conducted the internal investigation.
You are welcome to use me as a point of contact going forward.
Looking forward to providing you with the service you deserve and a speedy resolution.
Once again apologies for any inconvenience caused. Kind Regards
Anthony Vermeulen
Hellopeter Team Leader.
You are welcome to use me as a point of contact going forward.
Looking forward to providing you with the service you deserve and a speedy resolution.
Once again apologies for any inconvenience caused. Kind Regards
Anthony Vermeulen
Hellopeter Team Leader.
Best regards,
Makro's reply07 Apr 2019, 11:26
Official
Good Day Zak, Thank you for your feedback. I am sorry for the service you have experienced and the inconvenience caused. I will personally handle this matter and revert feedback latest tomorrow morning after I have conducted the internal investigation.
You are welcome to use me as a point of contact going forward.
Looking forward to providing you with the service you deserve and a speedy resolution.
Once again apologies for any inconvenience caused. Kind Regards
Anthony Vermeulen
Hellopeter Team Leader.
You are welcome to use me as a point of contact going forward.
Looking forward to providing you with the service you deserve and a speedy resolution.
Once again apologies for any inconvenience caused. Kind Regards
Anthony Vermeulen
Hellopeter Team Leader.
Best regards,
Makro's replyOfficial
07 Apr 2019, 11:31Good Day Zak,
You are welcome to use my email for any follow ups that you require to make but I will contact you tomorrow morning to resolve this matter and conclude the investigation and also advise on how we can better our customer experience so that this does not happen to anyone else.
My details are as follows:
***
***
enjoy our day further.
Regards Anthony Vermeulen Team leader - Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: *** Email: mailto:***: http://www.makro.co.za
Best regards,
Makro's reply07 Apr 2019, 11:31
Official
Good Day Zak,
You are welcome to use my email for any follow ups that you require to make but I will contact you tomorrow morning to resolve this matter and conclude the investigation and also advise on how we can better our customer experience so that this does not happen to anyone else.
My details are as follows:
***
***
enjoy our day further.
Regards Anthony Vermeulen Team leader - Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: *** Email: mailto:***: http://www.makro.co.za
Best regards,