Makro failure to service customers

Ordered fridge from Makro online which would be delivered on the 12th December before 12pm. Wednesday night got message saying there has been a delay and no comes further. Did escalation last Friday and phoned 3 times today, cut off everything telling me to rate their non existing service. I want my fridge and cannot speak to anyone who can answer a phone without cutting me off and actually assist me. Useless service and cannot understand how still in business.