CP
Charlie P
1 reviews | Active since Jul 2011
20 Dec 2019, 13:47
Makro failure to deliver
On Black Friday I purchased some items and arranged for delivery to a pick up box. Order went through and said 7-10 days delivery. 2 weeks later, got a call saying items are too large and they will deliver to my home and could they have my address. I gave it. Mailed follow ups over the next week, no response. Yesterday (now almost 3 weeks) later, called in the am, they said they'd look into it. Yesterday pm, same story. Today, same story, Now on hold for 45 minutes to find out where my order is! Come on Makro, this is appalling! No supervisers return calls (was told Busisiwe Radebe would call at 12pm, it's now 1.45pm and surprise surprise, no call!)
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Makro's replyOfficial
21 Dec 2019, 10:19Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers therefore we assure you that this matter will be our priority.
We have received your complaint and we understand the inconveniences this has caused, We assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Please accept our humble apology for the inconvenience caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers therefore we assure you that this matter will be our priority.
We have received your complaint and we understand the inconveniences this has caused, We assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Please accept our humble apology for the inconvenience caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply21 Dec 2019, 10:19
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers therefore we assure you that this matter will be our priority.
We have received your complaint and we understand the inconveniences this has caused, We assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Please accept our humble apology for the inconvenience caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers therefore we assure you that this matter will be our priority.
We have received your complaint and we understand the inconveniences this has caused, We assure you that this matter will be addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Please accept our humble apology for the inconvenience caused in this regard.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team