AJvR
Audrey Janse van Rensburg
1 reviews | Active since Dec 2025
06 Dec 2025, 15:03
Makro failure in customer service
I bought a cordles drill online. It was sullosed to be deliverd on 4 December. Although I received an sms from the courier company at half past 8 that evening that my delivery was en route,and waited till 10 he never came. The next morning after numerous emails and phonecalls, my profile on Makro stated my product was deliverd. After more phone calls, whats app messages and emails I have NO ANSWER AND DO NOT KNOW IF AND WHEN I will receive my purchase.Now it is 3 o'clock in the afternoon on 5 December 2025 and I get no replies on any communication to Makro.This is the worst service I have ever experienced in my life!
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Replies (3)AJvR
Audrey Janse van Rensburg's updateReviewer Update
08 Dec 2025, 08:22Makro failure to deliver
We are now 3 days overdue on the delivery of our online purchase that was supposed to be a next day delivery, and still waiting. No responses to our emails of whats app messages, no joy from the call center but empty promises either!
We cannot even ask for our money back before they have not finished their "investigation".
I will never ever buy online from Makro again and I am going to advise the same to each and everyone.
I will post about their terrible service on every social media platform available.
At this stage you stole from me MAKRO!You are lying ******* because I paid for goods and you did NOT deliver!
We are now 3 days overdue on the delivery of our online purchase that was supposed to be a next day delivery, and still waiting. No responses to our emails of whats app messages, no joy from the call center but empty promises either!
We cannot even ask for our money back before they have not finished their "investigation".
I will never ever buy online from Makro again and I am going to advise the same to each and everyone.
I will post about their terrible service on every social media platform available.
At this stage you stole from me MAKRO!You are lying ******* because I paid for goods and you did NOT deliver!
AJvR
Audrey Janse van Rensburg's update08 Dec 2025, 08:22
Reviewer Update
Makro failure to deliver
We are now 3 days overdue on the delivery of our online purchase that was supposed to be a next day delivery, and still waiting. No responses to our emails of whats app messages, no joy from the call center but empty promises either!
We cannot even ask for our money back before they have not finished their "investigation".
I will never ever buy online from Makro again and I am going to advise the same to each and everyone.
I will post about their terrible service on every social media platform available.
At this stage you stole from me MAKRO!You are lying ******* because I paid for goods and you did NOT deliver!
We are now 3 days overdue on the delivery of our online purchase that was supposed to be a next day delivery, and still waiting. No responses to our emails of whats app messages, no joy from the call center but empty promises either!
We cannot even ask for our money back before they have not finished their "investigation".
I will never ever buy online from Makro again and I am going to advise the same to each and everyone.
I will post about their terrible service on every social media platform available.
At this stage you stole from me MAKRO!You are lying ******* because I paid for goods and you did NOT deliver!
AJvR
Audrey Janse van Rensburg's updateReviewer Update
10 Dec 2025, 06:20Today, 10/12/2025, will be one day short of a week since I ordered this product online. that was supposed to be a next day delivery. After numerous calls to and from your call center, emails and your very poor whatsapp message option I am still waiting.
The surprise is ruined, trust is broken and all that is left is a bitter taste in my mouth.
Could it really take you a week to sort this out? Really? All I get is apologies and this is what we are going to do this, or we are in the proses of doing that. I am not interested! I want the product I bought online delivered.
Please go have a look on your Facebook page, It is just people complaining about your bad online service. As I am not the only one, it is clear to me you have no proper delivery structure OR *********** staff! Either way, you will have to make drastic changes and get your delivery flow system to a higher standard. This is unacceptable.
The surprise is ruined, trust is broken and all that is left is a bitter taste in my mouth.
Could it really take you a week to sort this out? Really? All I get is apologies and this is what we are going to do this, or we are in the proses of doing that. I am not interested! I want the product I bought online delivered.
Please go have a look on your Facebook page, It is just people complaining about your bad online service. As I am not the only one, it is clear to me you have no proper delivery structure OR *********** staff! Either way, you will have to make drastic changes and get your delivery flow system to a higher standard. This is unacceptable.
AJvR
Audrey Janse van Rensburg's update10 Dec 2025, 06:20
Reviewer Update
Today, 10/12/2025, will be one day short of a week since I ordered this product online. that was supposed to be a next day delivery. After numerous calls to and from your call center, emails and your very poor whatsapp message option I am still waiting.
The surprise is ruined, trust is broken and all that is left is a bitter taste in my mouth.
Could it really take you a week to sort this out? Really? All I get is apologies and this is what we are going to do this, or we are in the proses of doing that. I am not interested! I want the product I bought online delivered.
Please go have a look on your Facebook page, It is just people complaining about your bad online service. As I am not the only one, it is clear to me you have no proper delivery structure OR *********** staff! Either way, you will have to make drastic changes and get your delivery flow system to a higher standard. This is unacceptable.
The surprise is ruined, trust is broken and all that is left is a bitter taste in my mouth.
Could it really take you a week to sort this out? Really? All I get is apologies and this is what we are going to do this, or we are in the proses of doing that. I am not interested! I want the product I bought online delivered.
Please go have a look on your Facebook page, It is just people complaining about your bad online service. As I am not the only one, it is clear to me you have no proper delivery structure OR *********** staff! Either way, you will have to make drastic changes and get your delivery flow system to a higher standard. This is unacceptable.
AJvR
Audrey Janse van Rensburg's updateReviewer Update
13 Dec 2025, 09:26And here we are. 13 December 2025. More than a week later of empty promises and speaking to what seems like a chatbot. No results, no product and also NO REFUND. I am beginning to explore my options. I will keep on posting on every possible social media platform about this bad service of yours. I will post at least 10 times a day. I have the time. I will never ever buy from you ever again and I will advise my huge following on Facebook, TikTok, Instagram and LinkedIn to do the same, stating the evidence on hand. I already logged a complaint at Massmart's head office. I am beginning to gather witnesses with the same experience and when I have them all together I am going to send that to Massmart as well.
AJvR
Audrey Janse van Rensburg's update13 Dec 2025, 09:26
Reviewer Update
And here we are. 13 December 2025. More than a week later of empty promises and speaking to what seems like a chatbot. No results, no product and also NO REFUND. I am beginning to explore my options. I will keep on posting on every possible social media platform about this bad service of yours. I will post at least 10 times a day. I have the time. I will never ever buy from you ever again and I will advise my huge following on Facebook, TikTok, Instagram and LinkedIn to do the same, stating the evidence on hand. I already logged a complaint at Massmart's head office. I am beginning to gather witnesses with the same experience and when I have them all together I am going to send that to Massmart as well.