BK
Bertram K
1 reviews | Active since Aug 2010
02 May 2020, 12:51
Makro failure continues
The uselessness cont... No feedback on cancellation instructions. No response to the different messages and calls. I have spent over R400 more to get the items needed from other suppliers and they delivered already. Why can't Makro do the basics? I don't want excuses or invoices, i just want the orders cancelled and my money refunded.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
04 May 2020, 10:12Good day Bertram,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply04 May 2020, 10:12
Official
Good day Bertram,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
BK
Bertram K's updateReviewer Update
04 May 2020, 15:53So they delivered only half of the items for MAK*** AFTER I HAD CANCELLED THE ORDER.
BK
Bertram K's update04 May 2020, 15:53
Reviewer Update
So they delivered only half of the items for MAK*** AFTER I HAD CANCELLED THE ORDER.
BK
Bertram K's updateReviewer Update
04 May 2020, 15:55Calls to their contact centre is a waste of time. they can only escalate and nobody bothers to comeback the client
BK
Bertram K's update04 May 2020, 15:55
Reviewer Update
Calls to their contact centre is a waste of time. they can only escalate and nobody bothers to comeback the client