TB
Theo B
1 reviews | Active since Aug 2009
07 May 2023, 08:19
Makro Fails to Refund
I ordered two items on 27 Jan 2023, one of which was out of stock at the supplier which was not shown at the time. After at least 3 e-mails, interactive WhatsApp exchanges, one in-store inquiry, and numerous telephone calls to their service department, I have requested that the second item be canceled and a full refund be made as the item still shows 'out of stock' at the supplier. Makro refuses to refund the product which I have never received. During every telephone interaction, I have been led to believe that I will receive a full refund within 48 hours, however, the refund is still outstanding since 19 April 2023, with no indication when it will be done, nor do I get any feedback from Makro.
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Theo B's updateReviewer Update
03 Jul 2023, 11:36Dear Makro,
As per my previous review and your private response the following.
Your response was: "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us."
The refund is still outstanding for a product I have never received as per the online order "MAK***".
This situation is unacceptable and has been ongoing and outstanding since 27 Jan 2023 as you are well aware and have been informed accordingly after numerous attempts have been made to contact Makro and to request a refund via telephone, in-person visits to Makro Wonderboom, HelloPeter, and via Makro's WhatsApp facility.
As per my previous review and your private response the following.
Your response was: "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us."
The refund is still outstanding for a product I have never received as per the online order "MAK***".
This situation is unacceptable and has been ongoing and outstanding since 27 Jan 2023 as you are well aware and have been informed accordingly after numerous attempts have been made to contact Makro and to request a refund via telephone, in-person visits to Makro Wonderboom, HelloPeter, and via Makro's WhatsApp facility.
TB
Theo B's update03 Jul 2023, 11:36
Reviewer Update
Dear Makro,
As per my previous review and your private response the following.
Your response was: "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us."
The refund is still outstanding for a product I have never received as per the online order "MAK***".
This situation is unacceptable and has been ongoing and outstanding since 27 Jan 2023 as you are well aware and have been informed accordingly after numerous attempts have been made to contact Makro and to request a refund via telephone, in-person visits to Makro Wonderboom, HelloPeter, and via Makro's WhatsApp facility.
As per my previous review and your private response the following.
Your response was: "Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us."
The refund is still outstanding for a product I have never received as per the online order "MAK***".
This situation is unacceptable and has been ongoing and outstanding since 27 Jan 2023 as you are well aware and have been informed accordingly after numerous attempts have been made to contact Makro and to request a refund via telephone, in-person visits to Makro Wonderboom, HelloPeter, and via Makro's WhatsApp facility.