Makro Fails to Honor Its Own Refund Policy – A Month-Long Battle for My Money!

I am beyond frustrated with Makro’s complete lack of efficiency in processing my refund. It has now been over a month since I requested a refund on December 21, 2024, and despite multiple follow-ups, I am still waiting.

The issue arose because Makro’s website misrepresented the product—it showed a black item, but when I received the invoice, the description indicated pink. Since the order had not even been dispatched at the time of my cancellation, there should have been no issue processing the refund.

I have provided all required documentation twice, followed up with customer service at least 10 times, and sent my proof of bank details and ID four times. Yet, I keep hearing that the finance department is rejecting my documents without explanation—even though I’m using a reputable bank. If I hadn’t kept calling, I wouldn’t even have known that my refund was rejected or that more documents were needed. The lack of communication is shocking.

Makro’s own policy states that refunds take 7-10 working days, yet here I am, still waiting over a month later. To make matters worse, a call center agent actually laughed at my frustration—completely unacceptable and unprofessional.

Makro is quick to take your money but painfully slow to return what isn’t theirs. This experience has left me with zero confidence in their customer service. I expect immediate action, not more empty promises.