Makro fails to deliver..order placed on 22 November 2017

Been trying to contact head office unsucessfully..Today is 30 November2017, 9,20pm, still no sms with regards to my purchase..why does Makro sell goods online if they cannot fulfil the terms and conditions of sale agreement. It is very simple to state 2 to 5 days waiting period knowing full well that you cannot fulfil the contract within that period and hope that customer does not become irate. Spoke to Jeanie? at Springfield branch who promised to call me tosay but nothing.. Very poor service from Makro.