MAKRO FAILS TO DELIVER

On the advice of a sales person that it would be quicker to purchase through the MAKRO online store, we bought over R4000 worth of goods online. All our purchased goods reflected as "in stock", with delivery promise of 2-5 days, which suited our plans to use the equipment. Although we've never previously ordered online from MAKRO, we had great experiences with takealot and yuppiechef, so thought given MAKRO's size and footprint, their service would be equally efficient and convenient. We were so wrong! While our order and payment was received and confirmed, the status remains "order in progress". After a week of calls, we have spoken to various call centre agents who have not been able to provide a reliable update on the status of our order. On contacting our selected store (Springfield) we were told that there have been delays in deliveries, but our order is "receiving attention". When we enquire on expected delivery, we're given various probabilities, as well as undertakings that we will be contacted "shortly" to confirm delivery. Most recently, the call centre agent indicated that due to stock availability, our order had been redirected to another store in KZN. While this was contrary to the online stock levels, we followed up with the store and were told that they do not have our order registered at their store. Our numerous attempts to contact the Springfield store since, have failed, as calls are not answered and are directed to a voicemail system instead... Not a single representative who has promised feedback has honoured that undertaking. The only communication from MAKRO has been a generic bulk email from their "newsletter" service which generally confirms delays and indicates steps being taken to deal with the backlog. ZERO COMMUNICATION SPECIFIC TO OUR ORDER!