Makro fails on service and delivery

Good day,

I ordered a Tumble dryer with Makro on the 31 May, it was delivered on the 5th June. I tested it on the same day and it was faulty, i immediately sent an online enquiry to Makro.

I then called the next day and was told i should book a return, which i still can't do as my order doesn't even show delivered. (9 days later and it still shows in progress)

I kept calling every day to find out what is happening, i was then told a technician will be sent out for a brand new product. I expressed my anger regarding this yet i was forced to wait on a technician to come out on Monday, exactly one week since my tumble dryer was delivered. He spent a whole 5 mins at my place, took one look at it and said it should be replaced.

I called again on the 13th June and was asked to give Makro 48 hours as the technician hasn't loaded his feedback.

I paid a lot of money for a brand new product, which i didn't get. I am sitting with a broken product for 9 days yet the payment went off. Until today i've not received one call from Makro. When calling Defy to check if this issue has been logged they confirmed the reference number i received from Makro had all the incorrect details loaded and was for a different person.

It astounds me that service like this exists after covid for a huge company as Makro, I'm disgusted, angry and disappointed.