TB
Tania B
1 reviews | Active since Oct 2014
26 Feb 2026, 13:21
Makro Fails Again Online/ Shocking Business Acumen
Credit Card Deduction, no product, refund promised, disgusting service and communication. On 16 February 2026 I purchase something online through the app and money was deducted from my credit card. Something went wrong on Makro side, and the app told me It would be automatically refunded, but NO communication, no nothing, no refund, its been 10 days. I called online, apparently proof is for me to provide that they stole money from my credit card so that they can give it back, UNACCEPTABLE. I spoke to a call centre representative Affer, but had no joy whatsoever. Again another shocking display of how Makro does business, quite frankly misleading and in my eyes amounts to theft.
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Replies (2)TB
Tania B's updateReviewer Update
27 Feb 2026, 07:24Quite frankly disgusting...why must i prove at a huge time cost that the money is in fact in your account...you check...against the order number!! The fault lays with you 100 percent...its like a ***** asking me to.provide proof that they in fact stole from me via id documents and banking app proof...so that they can pay me back...i mean REALLY... just check your own systems and information...clearly you guys have no idea how to access your own payments system- please dont waste my time!!!
TB
Tania B's update27 Feb 2026, 07:24
Reviewer Update
Quite frankly disgusting...why must i prove at a huge time cost that the money is in fact in your account...you check...against the order number!! The fault lays with you 100 percent...its like a ***** asking me to.provide proof that they in fact stole from me via id documents and banking app proof...so that they can pay me back...i mean REALLY... just check your own systems and information...clearly you guys have no idea how to access your own payments system- please dont waste my time!!!
TB
Tania B's updateReviewer Update
27 Feb 2026, 12:37Not good enough… you are basically saying..have a nice day, we will not be assiting you. In fact if I hadnt of contacted you, you would never have done anything about this, I contacted YOU after 10 days.
TB
Tania B's update27 Feb 2026, 12:37
Reviewer Update
Not good enough… you are basically saying..have a nice day, we will not be assiting you. In fact if I hadnt of contacted you, you would never have done anything about this, I contacted YOU after 10 days.