VS
Vuyolwethu S
1 reviews | Active since Jul 2012
21 Feb 2025, 14:22
Makro failing to process my Return from Online Purchase
Makro is currently taking me from pillar to post with my Return. Since I logged the return on 16 January 2025 I am still waiting for conclusion of the Return. Even to come and collect the router, I had to escalate the matter and they came to collect the router on 09 February 2025. Now 2 weeks later, there is still no feedback from Makro. Even to the emails that I sent, Makro only responds by giving me dubious reference numbers like the last one "BSHV". It seems Makro Returns Team simply doesn't care which puts Makro in a bad light.
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Vuyolwethu S's updateReviewer Update
06 Mar 2025, 14:37Yes the Refund did finally come into my account on 01 March 2025, which is why by the time you responded on 04 March 2025 it showed as such. This is for a return that was filed on 16 January 2025 and the item collected on 06 February 2025 (also after I complained). It took more than 3 weeks for the refund to be paid back into my account.
Please note that my complaint here on HelloPeter was filed on 21 February 2025. The fact that it took you 2 weeks to respond even to this complaint on this page is a perfect demonstration of how poor your client services are.
Please note that my complaint here on HelloPeter was filed on 21 February 2025. The fact that it took you 2 weeks to respond even to this complaint on this page is a perfect demonstration of how poor your client services are.
VS
Vuyolwethu S's update06 Mar 2025, 14:37
Reviewer Update
Yes the Refund did finally come into my account on 01 March 2025, which is why by the time you responded on 04 March 2025 it showed as such. This is for a return that was filed on 16 January 2025 and the item collected on 06 February 2025 (also after I complained). It took more than 3 weeks for the refund to be paid back into my account.
Please note that my complaint here on HelloPeter was filed on 21 February 2025. The fact that it took you 2 weeks to respond even to this complaint on this page is a perfect demonstration of how poor your client services are.
Please note that my complaint here on HelloPeter was filed on 21 February 2025. The fact that it took you 2 weeks to respond even to this complaint on this page is a perfect demonstration of how poor your client services are.