Makro Failed to provide services and deliver!

I paid for my order on the 22nd June 2020 up until today I have not yet received it. I am very unhappy with service I have received from Makro Ottery Store. They only take note when something is written on Hello Peter even then it does not lead anywhere. I have 2 orders that are still not fulfilled there is one where i returned bulbs no refund has been done i bought those Bulbs in February and returned then between March and April since they were unable to collect after lock down was announced, up until today there has been no refund!

I called the store so many items with no luck of getting through to someone, i went to their WhatsApp they say my order was delivered but i never received it the driver said he took it back to Makro and nothing was done after then.

Also i should not forget to mention my login details onto the account I normally use to purchase has been blocked, i tried so many times and to even changed password no luck. I am livid to have wasted my time and money whereas i could have used it elsewhere, where i could have been offered proper service and delivery. i have sent multiple emails on the Makro cares email no one seems to make an effort.

All i want is my delivery and refund to be paid back into my card return the money so i wouldn't have to deal with this nonsense again!

I hope when someone calls me would be with a solution to this problem, nothing else!