Makro failed to do payment on my refund for non-delivery on my order.

Makro failed to do refund after payment made for non delivery on my order. I have been emailing the customer service, calling the online number to assist, everytime I get told it's a system error and this will be escalated. Makro Online has failed me I'm waiting over 3 weeks now to get my refund for the fridge I ordered. This is really terrible service and I will never use their online service to buy anything from Makro!!!