Makro Failed to Deliver on Promised Date – Extremely Disappointed

I am very disappointed with Makro’s service. My order was supposed to be delivered on a specific date, and Makro did not honour that commitment. I planned around the promised delivery day, and the failure to deliver has caused unnecessary inconvenience and frustration.

What is even more concerning is the lack of proper communication about the delay. As a customer, I expect reliability, transparency, and accountability — none of which were shown in this experience.

Under the Consumer Protection Act, consumers have the right to timely delivery and performance. Makro’s failure to meet the agreed delivery date, without adequate notice or justification, is unacceptable.

I am requesting urgent feedback and a firm resolution. Should this matter remain unresolved, I will be escalating it to the Consumer Goods and Services Ombud (CGSO) and other relevant consumer protection bodies.

I am extremely disappointed and expect Makro to address this issue seriously.