1 reviews | Active since Jul 2025
Makro "failed" OZOW payment, but money taken from my account
I tried to order an outdoor table and plastic chairs from Makro online. I used OZOW to make the payment... the payment went off my FNB account, but on the screen appears "oops something went wrong", could not return back to merchant. I see my cart says "waiting for payment", but the funds went off my ***.00. I immediately contacted the call centre, and emailed them the Proof of payment. They said they would escalate to finance.... well 5 days later still no repsonse from Makro finance dept. Ive phoned in daily, all the call centre people can tell you " we have escalated it to finance dept". Please Makro, give me the contact number or email address of your finance department, so that my payment can be located. This is pityful.
"Matter has been escalated to finance department" is simply not good enough. I need better assistance than this please.
You are the largest retail organization in South Africa, you cannot be this unprofessional when dealing with complaints, especially when taking customers money with zero exchange of goods.
Thank you
Glen
"Matter has been escalated to finance department" is simply not good enough. I need better assistance than this please.
You are the largest retail organization in South Africa, you cannot be this unprofessional when dealing with complaints, especially when taking customers money with zero exchange of goods.
Thank you
Glen