YK
Yonela K
1 reviews | Active since Jan 2018
02 Nov 2024, 08:38
Makro failed me
I've always shopped online from Makro and have never had issues. This week Makro has disappointed me at a very crucial time, I have an event today and ordered drinks online and checked my delivery and it was for Thursday. Thursday nothing came and I followed up and was told it would be delivered Friday to my surprise only part of the order came. I followed up on Sat morning only to be told it was one of the items is out of stock and I will only receive on Monday. What am I supposed to do today when the even is today wow I am beyond angry sana Makro failed me
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Makro's replyOfficial
13 Nov 2024, 12:31Hi Yonela Zimkhitha Kama,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
We sincerely apologize for the cancelled items in your order, we understand that you needed these items for a specific date, and we are truly sorry that we could not fulfill the complete order.
We checked on our system and a refund has been processed; would you kindly confirm if you have received the refund yet.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
We sincerely apologize for the cancelled items in your order, we understand that you needed these items for a specific date, and we are truly sorry that we could not fulfill the complete order.
We checked on our system and a refund has been processed; would you kindly confirm if you have received the refund yet.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply13 Nov 2024, 12:31
Official
Hi Yonela Zimkhitha Kama,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
We sincerely apologize for the cancelled items in your order, we understand that you needed these items for a specific date, and we are truly sorry that we could not fulfill the complete order.
We checked on our system and a refund has been processed; would you kindly confirm if you have received the refund yet.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
We sincerely apologize for the cancelled items in your order, we understand that you needed these items for a specific date, and we are truly sorry that we could not fulfill the complete order.
We checked on our system and a refund has been processed; would you kindly confirm if you have received the refund yet.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,