Makro Failed Delivery and Now Delayed Refund

I ordered home gym equipment from Makro on 26 February 2026. On 27 February, the delivery driver called to confirm someone was home, which I confirmed. However, the delivery never happened, and there was no further communication from Makro.

After I followed up myself, I was told the driver was hijacked on the delivery day. While I understand that incidents happen, Makro never informed me about this. I was then promised delivery on 6 March, which also never happened.

On 10 March, I received an email saying my refund was approved, but that it will take 7–14 days to reflect.

This is extremely frustrating because it has been almost two weeks with no product. even though Makro still has the equipment in stock. I must now wait another 7–14 days before I can buy the equipment elsewhere. Poor communication and failed delivery have left me without the product and without my money maybe a month.

Makro needs to urgently improve their delivery management and customer communication.