Makro fail to assist with TV returns

On the 21st November 24 I ordered a Smart TV online from Makro and paid. On the 22nd Nov it was delivered. Because i was waiting for my tv thec to come and set up and install, i only realise a couple of days later that this is a google tv but i wanted a Samsung 75' smart tv. And because i don't know google tv i decided to return the tv and exchange it for a Samsung. Well with in the 14 day period the numerous calls started to Makro customer service, then at first it was to arrange the pick up of the wrong tv and them making promises that Carnival Makro will get in touch with me. After how many calls and frustrations i gave up and demanded my money back. And as of yet nothing is happening regarding that also. Makro's Customer service is absolutely disgusting they are not caring about their customers at all. And at this rate i will never set my foot into of deal with a Makro again not in my personal neither my business capicity. I expected alot more form a big retail professional store like this.