Makro FAIL - No serviec delivery / customer care

Makro online - my delivery address defaulted to the wrond one. I immediately notified Makro of the correct address. They said they would notify the supplier, but please phone back the next day to confirm that the changes have been made. I send an email to Makro online as well. The next day I phone back, send another email and log a chat on the online chat support facility. My parcels still end up in Matatiele and not PE. The parcels are redirected to PE and on receipt I immediately log a return, I do not want to support Makro after this delivery fiasco. Today the courier com,pany notified me thatmy parcel was not ready for collection and they will try again tomorrow. I was home all day, no courier company came to collect the parcels. I phone Makro and ask if they have changed the address and I get asked if I notified the courier company of the correct address. After several emails, chats and phone calls they want ME to contact the courier company and notify them of the correct address??? Didn't Makro rectify the address and notify the supplier and courier company? When did that become my job? No customer service here from Makro. Very, very poor.