Makro

My complaint is about how my package was delivered by my courier guy which I had ordered from makro ,I'm absolutely disgusted by the service I received yesterday, this isn't my 1st parcel with makro ,so I knew it was suppose to be delivered to my door 1.I got a sms with tracking nimber saying my package is on its way with the pin 2.i got a call saying hello is this Nina I said yes it is from a random cellphone nimber ,he said I'm here at the police station I said excuse me what do u mean by that Yes mam we can't come to your house I said so u there right now so why was I not made known of this No answer just kept saying we can come to ur door ,I said we'll u will have to wait as I have to walk there now he said fine 3i then called my mom who said she was closer and as she got there this driver was now about to leave to the mall in the opposite direction from my house which was about 2km away 4 I have *****s in my back so I'm not allowed to lift things 5 .I had to spend unbudgeted money on a taxi and pay someone to carry the TV and h had to pay for it in a taxi ,this is at yhis point no longer a free delivering anymore 6.i spent atleast a R150 on this now and I don't want it in vouchers 7 I called makro and it was confirmed that it was meant to come to my home 8 I was now put at risk The courier guy manager called from a 380 number and tryed to sugar coat and justify delivering a television like that I'm so not interested I told him I don't want to talk to him or hear any excuses I might of sworn Aswell, I was so frustrated that they think it's ok ,and they were classing whole Gugulethu the same way I told him that they should have actually checked the actual address as this is a suburb in gugs he actually dropped the phone ,so unprofessional and rude. Also I took pictures and a short video of drivers response and the reason they don't do door to door is because they over packing there cars there is no security it's just greed this agreement has been breached .