SM
Slungile M
1 reviews | Active since Jul 2020
31 Jul 2020, 13:12
Makro
Hellopeter
I would loke to logde a complaint concerning Makro Amnzimtoti, Before lockdown i returned my Kenwood machine for repairs since it was still under guarantee/warranty they told me i need to pay for the parts that were damaged, i asked how come because it was not even over a year since i brought the machine. Since i saw that i was fighting a losing battle, so iasked them to email me Kenwood's banking details so that i can pay the R1100,00 that they are robing me, i have waisted my airtime holding for help but to no avail. I dont know what to do now
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Makro's replyOfficial
31 Jul 2020, 16:40Good day Slungile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your faulty unit, we would really like to apologize for the unpleasant experience you've had with our store, we assure you that we will address this matter internally with relevant departmental managers at the store and we will also communicate with you promptly until we get resolution and conclusion to this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your faulty unit, we would really like to apologize for the unpleasant experience you've had with our store, we assure you that we will address this matter internally with relevant departmental managers at the store and we will also communicate with you promptly until we get resolution and conclusion to this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply31 Jul 2020, 16:40
Official
Good day Slungile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your faulty unit, we would really like to apologize for the unpleasant experience you've had with our store, we assure you that we will address this matter internally with relevant departmental managers at the store and we will also communicate with you promptly until we get resolution and conclusion to this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your faulty unit, we would really like to apologize for the unpleasant experience you've had with our store, we assure you that we will address this matter internally with relevant departmental managers at the store and we will also communicate with you promptly until we get resolution and conclusion to this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team