Makro Extremely poor service - online shopping.

This was my first time ordering online from Makro, and unfortunately, the experience has been extremely disappointing.

My order never went through, yet the amount was debited from my account. It’s now been over three weeks, and the issue is still being “investigated.” Despite providing proof of the deduction from my bank account, I have received no resolution or meaningful feedback.

Contacting your customer service has been equally frustrating. Agents place me on hold for long periods, seemingly hoping I’ll hang up. It feels like no one is willing to take responsibility or provide real assistance.

Where is the passion for customer service? Where is the accountability? Is there not even one agent or manager dedicated to ensuring that service is delivered with excellence?

This kind of service is unacceptable. No matter how large a retailer may be, without a commitment to customer experience, no amount of revenue will bring true success. You reap what you sow, Makro.

I will not be shopping with you again — and I’ll be sharing this experience with others.