MAKRO Extremely disappointing service

I ordered and paid for a washing machine on Friday 29th November (black friday) and delivery was promised on Monday 2nd December. It is now Friday 6 December and i am still waiting. I have emailed - no response yet. I have phoned the call centre 3 times and was told its been escalated and yet the order is still saying 'In progress'. There is stock in all the branches but yet no stock to deliver to me.