makro extended warranty *******

if i could I would give 0 stars due to the fact that I was forced to take an extended warranty telling me that I will not have to worry about my washing machine and that if they can't repair they will replace bla bla BULL****. im sitting 2weeks with washing washing with my hands and they keep telling me to conact lg while lg states that extended warranty is with the store. I HAVE A PROBLEM AND THEY CANNOT HELP AFTER PAYING FOR SOMETHING THAT IS NOW USELESS IN MY EYES. The people over the phone tells me they now need to escalate the matter . After not even getting back to me, I'm now going for 3weeks with absolute no service