Makro extended warranty - no service - no support - they don't care!

This is my 3rd review on Hello Peter, and still, no response from Makro? It seems like the really don't care at all! The only thing they are concerned about, is to take money from people and time and time again the people falls for their empty promises!

Today marks 5 months since my machine broke. And still I sit without a washing machine. I have made numerous attempts to contact Makro, but no success, just their stupid automated email response and thats it. Nothing else.

My machine has been at Panaserve 6 times now, and still they returned my machine on Monday, still broken. How is that even possible!?

I have purchased an extended warranty on the unit, but what's the point? There is no service or support. Everything is well, until you log a call to claim. Then the circus starts. And don't even try to phone them. They either can't understand what you are saying, or simply just don't answer the phone. And if you are lucky and someone actually does answer, they just simply put you on hold until the line cuts off eventually. The only possible method of communication is emails, but then you just get the automated response and nothing else.

My machine was delivered after the 6th attempt, covered in dents and scratches. How do they even expect a client to be happy about this?

My previous 2 reviews on this platform ended in 1 single email (which I guess is also automated, as the same spelling mistake was in both emails)...

Everyone out there - please think twice before you step in the same trap like many of us already have. Take some time and read up on all the reviews about this very same issue that numerous clients struggles with. You will just reach a dead end like many of us.