Makro Extended Warranty is poor

Makro Extended Warranty

I bought a a LG 12kg/8kg washer dryer combo. it work well for whole complete 2 years. i week after the LG warranty expired machine started giving problem with drying, i then submitted a claim at makro alberton of which extended warranty kicked in to fix the machine. technicians came and inspect the washer and did their diagnosis, parts from the machine were replaced howver the problem was still there. Technicians suggest to come and take the machine to their workshop and repairs were done the machine was able to dry again.

A week of use the machine started acting up again with malfunctioning display and at time it switches on and off on its own and noises buildup when spinning at high speed.

i then inspected the machine myself and find some missing screws at the back rubber seals were torn and basicaly the machine was never the same after those repairs. I then went to Makro Alberton to report again then they promised to escalate the matter and will get back to me , 3 weeks later i visited the store again for follow up and i was told the ticket was closed as machine repaired of which it wasn't . I was then advised to contact the call centre and log a new claim of which i did and in my request i asked for a different technician from the previous ones, to my surprise i was then contacted by the same tech guys and eventually came and did another diagnose its been 2 weeks now have'nt heard anything from them.

3 July 2026 (1st report) 7 July 2026 (1st Contact from the Tech) 28 July 2026 (Machine Repaired and Returned) 03 August (2nd report the machine was misdiagnosed) 04 August (machine taken for repairs for the second time) September logged in a new claim last communication )5 October