Makro - Extended Warranty Department

<p> </p> <p>I bought a Whirl pool 10,5 kg Toploader washing machine with an extended warranty. The technicians came out to look at the machine, John/Nick said it would be fixed by the 23rd of September. I phoned the people at Panaservice and they are still waiting for Makro to give them, authorization/permission to come and fix my washing machine. The person working with the extended warranties’ name is Ignatius. I have been struggling to get a hold of him since Friday – every time I phone, I get his answering machine and although I have been leaving messages, he has not yet come back to me. I also spoke to a Gabriel on Friday, and he promised he will send an e-mail regarding my problem, but I have not had any feedback up until this point (26/09/2016). I also spoke to various people at Head office explaining my problem, but no one has bothered getting back to me, giving me feedback or trying to solve the problem, although everybody at Makro promises to phone back and help me resolve my issue.</p> <p> </p> <p>Any assistance in this regard will be greatly appreciated.</p> <p> </p> <p> </p>