Makro - Extended warranty debacle

The extended warranty system of Makro is exceptionally bad - on phoning the given contact number on ***I got put through to one of the most unhelpful service consultants around. Despite having the warranty document open in front of me the consultant only wanted my Makro card number and was not interested in the extended warranty policy number at all and despite never getting the extended warranty number told me she could not find it and as my Makro card number has changed - when UPGRADING to a pensioners card she could not see the details on the new card number . Naturally I did not keep the 'NON PENSIONERS' card number to be able to give her.

It is shocking service beyond that you cannot give the purchased extended warranty policy number to make a claim and seems a pure smoke screen to not entertain any claim.

Not amused..... what's the point of taking the extended warranty if the policy number means nothing!