Makro Extended Warranties a Joke

<p>Earlier this year i went to Makro to advise that my fridge under extended warranty was giving me problems, after 6 weeks and no one contacting me i went back only to have to provide all my details again when someone eventually reported my fault and the service provider came out.</p> <p> </p> <p>Two weeks ago and the same situation has arisen, i have a washing machine under extended warranty, i went in exactly two weeks ago and reported it, the Makro representative reported it immediately but still no phone call was received, three days later i returned and the same representative assisted me assuring me he had reported it. The process is it gets reported to Head Office who then hand it over to a contracting company to come out and fix the problem. It is now two weeks later and still no one has called to assist me with my problem. Do i have to make another trip to Makro? Phoning them is futile as no one answers the phone.</p> <p> </p> <p>When buying an appliance at Makro you are strongly advised to take out an extended warranty which you pay for, why is it that there is then a lack of commitment from Makro Head Office to get this sorted. I would like this issue sorted out immediately and my washing machine which is an essential appliance to be fixed asap.</p>