Makro, epitome of a business with all their ducklings in a row.

I ordered an inverter from Makro on Oct 26 and they said it would be delivered by Friday 31. It was listed as "online purchase only" without the option of collecting it myself. The payment was deducted from my bank card and 3 days later Oct 29 they sent me an email stating that the item had been handed to the courier. The delivery was to be by 2 days later, Friday 31. Nothing showed up on Friday, I presume they don't function on the weekend, and nothing showed up yesterday, Monday Nov 3.

This morning Nov 4 I received an email saying that my order has been cancelled and that they would refund my money by Nov 12. No explanation given. I certainly didn't ask to cancel the order.

How does a company conduct business like this and survive?