Makro empty promises

Purchased a Glass Hob 5 burner. Used it a few time, after the last use the glass top shattered into pieces. This happened 4 weeks ago. Went to Makro to terurn this item, I was told Hisense must come and investigate, which i understand no problem. And we logged a service instore.

1 week past, heard nothing, 2 weeks past heard nothing. I phoned the store after being told they will come on Tuesday the 23/12/25 and guess what still nothing. Nobody came to sort out the stove.

Phoned Makro again and only to find out my service was never booked with Hisense. After numerous phone calls and mails and sending the same papers weeks after weeks to different people, Mark only logged the service today, so the new date has been given to me they will only come on the 30th. We have families over, cant make food for 4 weeks, is currently only using a one burner stove and air feyer.

The service i got from Makro and Hisense is pathetic. I will never purchase anything that is appliance related at Makro again. I work in retail myself and this is not the ki d of service we give because we know that without pur customers we will not be able to trade.