Makro empty promise to exchange faulty product.

I am very disappointed with the service from Makro. I have bought a campmaster double dishwash stand. When I opened the parcel I discovered that the bag has holes in it, one of the basins was not included and when I wanted to assemble it I discoveted that one of the poles have bad welding inside which prevented one pole to slide into the other. I immediately phoned the customer service and reported it. This was 17 November 2022. They requested photos which was send. Yesterday 28 November 2022 I spoke to a supervisor about my complaint and was promised that they will pick up the faulty product and deliver a replacement. Its now 5 O'Clock 29 November 2022 and still waiting. This is the worst service I had from Makro. Unacceptable. Do something about my problem ASAP Please