MAKRO employs *****s to deliver their orders!

I had an unfortunate event with the delivery couriers that delivered an online order from MAKRO to my house on Saturday evening 13th of May 2023.

My domestic worker was home and opened my garage for the courier to off-load the boxes of wine that I ordered. The courier then proceeded to ask my domestic worker to charge his phone a bit as the battery was low and he still needed to do a few deliveries. My domestic worker then proceeded to take his phone into our kitchen to connect it to the charger. She left the courier in the garage during that time (a few minutes). She then returned to him and informed him that her charger does not fit onto his phone. He then got back into his van and left our premises.

I've recently bought a new leaf blower as our old one broke. The leaf blower hangs on a hook at the entrance of the garage. My long-term gardener used it on Friday (the 12th of May) during the day as part of his tasks, and left it in its normal place afterwards. When he arrived on Tuesday morning I received a call from him asking where the leaf blower was. I was quite confused as the only person that was using it was him. It was clearly removed from its hook in the garage. He then proceeded to look for it with my domestic worker and could not find it anywhere.

My only conclusion was that the leaf blower was taken by the courier on Saturday evening while my domestic worker went into the kitchen to try and charge his phone.

I find this whole incident very disturbing as we use numerous couriers to deliver parcels to our house on a regular basis. We allow these people access to our homes in good faith. Crimes like theft are obviously a common occurrence in our country and are extremely opportunistic in nature, but never did I think for one moment that a courier will ***** your property while delivering a parcel.

The fact is that there was no one else in the above-mentioned period at our house to deliver anything, so the only person that could've taken the leaf blower was the courier.

What saddens me most is that after numerous telephone calls and emails to Makro, they took no effort whatsoever to address or investigate this incident. They merely brushed it off and never came back to me. Surely as a company from whom I bought a product they have the responsibility to employ ethical and responsible couriers to deliver their products, as it still forms part of the buying experience. They took no measures at all to address this or to prevent this in future. They were just not interested.

My suggestion therefore to other consumers is to rather look at the variety of other online retailers when buying stuff online as MAKRO clearly have no interest in the safety or quality of courier companies that they use.