1 reviews | Active since Nov 2016
Makro employees ***** and ***** from customers
I went to makro on 30 November 2020 at 12:18 to return a Genesis compact water filtration vacuum cleaner and a Bennet Read steam Iron They called the salesman from Verimark as the machine I bought only had 3 wheels which were sealed in a packet. The guy from verimark tried to trick us with another wheel which did not even fit. I insisted on a refund. The guy didnt want to give cash he insisted on using my RCS card. He told me it would take 48 hours for r2600 to be ct to my account. Uhm 48 hours is gone and still no credit. Please send your staff for training as they are lying to customers. I give you to 3 December 2020 f at 12:00 for rhe money to be in my account or i will come there personally and also insist on compensation for waisted time and energy. Please employ people that are clued up with what they do and don't lie and ***** from customers
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
