Makro

I have been trying for now couple of times to update my banking information with Makro. I have their Credit Card and Loan. For the past month I have been asking them to update my new banking details so that I don’t miss their debit, they are frustrating me by not allowing me. On these calls, I get told I must send my ID and the Confirmation details from the bank to the certain email where these documents should be sent to… I don’t get the emails and or SMS they claim to have sent to both my phone and email…I asked for even the account number I can directly deposit their money, they tell me they will send it via email and or SMS… Luckily, the credit card I paid it through their app, but the problem is the loan that I have with them, I’m unable to pay it since all the conversations I have with them on the phone ends up with them helping me with where I’m supposed to send my details/documents… I have changed banking institution and I’m using a new bank. Instead of Makro helping me with this transition, they making it extremely difficult and frustrating for me. I have never missed any of their payments in both credit card and loan. I haven’t missed any payments in the last more than 5 years and I’m concerned with the incompetence of Makro that might inconvenience me… I have changed my bank and I would appreciate Makro to as it says in the contract to swiftly help me.