IC
Ian C
1 reviews | Active since Jan 2019
18 Aug 2022, 14:19
MAKRO
I wish i could rate 0 I ordered a laptop. Received wrong laptop. Been a week now cant get a hold of them and when i eventually get through the line either cuts as they put me through to someone else or they say sorry for the inconvenience please call back in an hour. If i don't receive the correct laptop by 6pm Aug18 i will cancel this contract
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Replies (5)IC
Ian C's updateReviewer Update
18 Aug 2022, 14:49Wow now i got a call . Sadly it was just more excuses. I do not care for excuses as this was not prioritised from the beginning. If by 6pm tonight i don't have my parcel i will refuse any parcel thereafter i will not sign for it i will cancel this contract
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Ian C's update18 Aug 2022, 14:49
Reviewer Update
Wow now i got a call . Sadly it was just more excuses. I do not care for excuses as this was not prioritised from the beginning. If by 6pm tonight i don't have my parcel i will refuse any parcel thereafter i will not sign for it i will cancel this contract
IC
Ian C's updateReviewer Update
18 Aug 2022, 15:30Just to clarify once again as this seem to be a difficult one. I received 11th gen nitro 5 I AM PAYING FOR 12TH GEN NITRO 5. now i have yo explain the difference? How can you not know your products this is why the wrong things get delivered . USELESS!!!!! Clocks ticking 6pm!!!!
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Ian C's update18 Aug 2022, 15:30
Reviewer Update
Just to clarify once again as this seem to be a difficult one. I received 11th gen nitro 5 I AM PAYING FOR 12TH GEN NITRO 5. now i have yo explain the difference? How can you not know your products this is why the wrong things get delivered . USELESS!!!!! Clocks ticking 6pm!!!!
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Ian C's updateReviewer Update
22 Aug 2022, 07:44My frustration levels is in the red. Why do i have to struggle so for service? Im going on the third week no one is getting back to me and the transaction is on day 4 pending cancellation. This was makros error and i am still without a laptop this is unacceptable and unprofessional the lack of customer service is shocking. I was promised priority on the matter ever since they realised it was their mistake but here i am still waiting
IC
Ian C's update22 Aug 2022, 07:44
Reviewer Update
My frustration levels is in the red. Why do i have to struggle so for service? Im going on the third week no one is getting back to me and the transaction is on day 4 pending cancellation. This was makros error and i am still without a laptop this is unacceptable and unprofessional the lack of customer service is shocking. I was promised priority on the matter ever since they realised it was their mistake but here i am still waiting
IC
Ian C's updateReviewer Update
24 Aug 2022, 08:50Af
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Ian C's update24 Aug 2022, 08:50
Reviewer Update
Af
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Ian C's updateReviewer Update
24 Aug 2022, 08:56After waiting almost 3 weeks and doing everyone's job over at makro they finally cancelled the previous transaction just in time for all the nitro 5s to be sold out after they ammended the price as they said they will give me the nitro 5 at a lower installment. So now what? The laptop i ordered isn't in the country yet they charge that amount for the previous gen laptop which the price was ammended only to be sold out. This is ridiculous. And no one is getting back to me either. Phones just keep ringing. Guess ill take my 24k elsewhere. Thanks for nothing. Oh also no word on my "inconvenience voucher" that they promised. If no one gets back to me today regarding the 12th gen pc that they can ship here, i will put this all over social media. This is ********
IC
Ian C's update24 Aug 2022, 08:56
Reviewer Update
After waiting almost 3 weeks and doing everyone's job over at makro they finally cancelled the previous transaction just in time for all the nitro 5s to be sold out after they ammended the price as they said they will give me the nitro 5 at a lower installment. So now what? The laptop i ordered isn't in the country yet they charge that amount for the previous gen laptop which the price was ammended only to be sold out. This is ridiculous. And no one is getting back to me either. Phones just keep ringing. Guess ill take my 24k elsewhere. Thanks for nothing. Oh also no word on my "inconvenience voucher" that they promised. If no one gets back to me today regarding the 12th gen pc that they can ship here, i will put this all over social media. This is ********