Makro ducking and diving again

Please write to me in a public not private reply. All I want to know is if you are going to replace the faulty machine or send it in for 3 weeks, only for it to break again after 2 weeks. I’m 60 years old and driving up and down to Makro is not a feasible option

This is the 5th reply I received- all the same and I asked for a public reply!

Good day, Jenny,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that the items need to be returned back to a Makro store.

Please note on the Return Policy:

Should your goods be faulty within 6 months after delivery, but still within the manufacturer or extended warranty period (should a warranty exist), Makro will send the goods to the manufacturer for assessment and the manufacturer will decide whether or not you have a valid claim and if so, the return will be resolved in line with the manufacturer or extended warranty policy. The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

• Damage caused by lightning or power surges
• Damage caused by misuse or abuse of the goods
• Goods used for a purpose other than the purpose for which they were manufactured
• Goods used contrary to their instruction manuals
• Accidental damage

Once again we do apologise for the inconvenience caused throughout your journey with us.

Once again, we apologize for the inconvenience caused throughout your journey with us.

I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team
Private Reply

All I want is a replacement machine or a refund. Yes or no. ??????????????

No I don’t find it acceptable. I had the machine for 2 weeks it broke. I took it back it was gone for 3 weeks and broke again. I am not prepared to go through this again. Please reply in public not in private, wether you are prepared to replace the machine or refund my money. I am tired of your semi-automated responses which are just a waste of my time and money!