1 reviews | Active since Nov 2018
Makro dropped the ball!
Once upon a time if you asked me anything about Makro, I would've defended them like I am a partner in the company but they have turned out to be the worst now. They seem to have thought they had it all, stop understanding the value of business and customer service. I am so over them, especially their online platform. It started with delayed deliveries, refunds taking forever and now I have been querying my R900 refund for a return I did in August-September. They sent me a credit note and as they were to refund they confused it with a refund they did for an order they cancelled online. They keep referring to that refund and everytime I correct them, they say my matter has been escalated. I am so numb, I am so disappointed that such a big company like theirs can't even keep up with their books. It's so disappointing to see small companies making headways while the likes of Makro is busy passing them the ball. I am done with Makro, I swear I am done. But my R900 I will get it, if it means to ****** sue them so be it. It's tiring to deal with such incompetence.
I will verify all the orders from August as that's where it all comes from.
I will verify all the orders from August as that's where it all comes from.
It took me almost 2 days to go back online and check all the orders, refunds, bank statements and cancelled items.
I must say, I feel very embarrassed to have painted you so wrong when I was the one who did miscalculations.
Indeed your explanation is correct, your refund of total R1776.63 included the return item I did.
Your explanation here was quite clear as opposed to the explanation I was getting from emails with your other customer service people. I was not expecting the refund for the return to have been included with the refund of the cancelled items. I guess it was done so because the refund for the cancelled items was indeed processed late.
MY SINCEREST APOLOGIES 😞.
I should've verified but I did not do so.
I am once again so sorry about this
It took me almost 2 days to go back online and check all the orders, refunds, bank statements and cancelled items.
I must say, I feel very embarrassed to have painted you so wrong when I was the one who did miscalculations.
Indeed your explanation is correct, your refund of total R1776.63 included the return item I did.
Your explanation here was quite clear as opposed to the explanation I was getting from emails with your other customer service people. I was not expecting the refund for the return to have been included with the refund of the cancelled items. I guess it was done so because the refund for the cancelled items was indeed processed late.
MY SINCEREST APOLOGIES 😞.
I should've verified but I did not do so.
I am once again so sorry about this