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CT
Carl T

1 reviews | Active since Feb 2020

21 Nov 2023, 07:48

Makro - Dreadful service

I have placed an order online on the 1st of November 2023. My order is to date not yet delivered and no update response from the customer service. I have to call the customer service regularly and then I am informed that they will follow up and inform me but no response.

0
Replies (3)
Makro
Makro's reply21 Nov 2023, 13:34
Official
Good day Carl, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

CT
Carl T's update21 Nov 2023, 14:05
Reviewer Update
Good day,

Thank you for the response.

I will await the feedback and see how long it take this time.

Regards,

CT
Carl T's update21 Nov 2023, 14:06
Reviewer Update
Good day,

Thank you for the response.

I will await the feedback and see how long it take this time.

Regards,